help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't run initial setup.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2019 18:09 - last edited on ‎11-06-2019 03:51 by Fitbit Moderator

‎11-05-2019 18:09 - last edited on ‎11-06-2019 03:51 by Fitbit Moderator

Had to factory reset now my versa lite won't setup. It tries to run the startup and freezes. I have tried all of the suggestions and nothing has worked.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-06-2019 03:50 - edited ‎11-06-2019 03:51

‎11-06-2019 03:50 - edited ‎11-06-2019 03:51

@Hiber85, welcome to our Fitbit Community! Regarding the setup issues that your Versa is experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes