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Fitbit Versa swipe screen not working

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‎01-22-2020 00:03 - last edited on ‎04-02-2023 15:25 by Moderator Alum

‎01-22-2020 00:03 - last edited on ‎04-02-2023 15:25 by Moderator Alum

Hello, 

 

I have noticed recently that my Fitbit Versa isn’t working. I have set it to a Fitbit clock face and reset factory settings. It’s works for a bit and then stops. It won’t let me swipe my screen to select an activity when I want to exercise. Also during exercise when I went to end the exercise it won’t let me stop it. It’s extremely frustrating. I’m an IOS user. 

Please help!! 

Thank you, 

 

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‎01-22-2020 03:39

‎01-22-2020 03:39

Hi @Haylzk  as the factory reset didnt help I think you need to contact Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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