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Fitbit Versa unresponsive or slow

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‎10-16-2019 12:19 - last edited on ‎10-26-2022 12:22 by Moderator Alum

‎10-16-2019 12:19 - last edited on ‎10-26-2022 12:22 by Moderator Alum

Screen has been playing up for a few days, unresponsive or slow. Pressing other buttons instead of what i’m pressing. Screen has just scrambled with coloured lines down, can’t get a clear screen. Not sure what to do?? 

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Moderator edit: subject updated for clarity

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‎10-16-2019 12:52

‎10-16-2019 12:52

Welcome to the forums!

 

Try a restart do it 3 times

 

If it does not help contact support. Use the help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-16-2019 12:52

‎10-16-2019 12:52

Welcome to the forums!

 

Try a restart do it 3 times

 

If it does not help contact support. Use the help link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-16-2019 12:53 - edited ‎10-16-2019 12:54

‎10-16-2019 12:53 - edited ‎10-16-2019 12:54

Hi @KellyBu , if you're not able to use the buttons to restart or Factory Reset your Versa, call Customer Support asap. Hope it's still under warranty, regards kuzibri

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