01-26-2020 13:20 - last edited on 01-27-2020 10:42 by LiliyaFitbit
01-26-2020 13:20 - last edited on 01-27-2020 10:42 by LiliyaFitbit
I have a versa that I bought in the spring of 2018... I have had issues with it syncing and updating since day one. I've barely used it because of the frustration I have had trying to use it. I pulled it out today thinking I would use it on a run and my app is telling me it needs updated but not giving me the option to update it.... I just looked to see which version mine is and it's 32.32.10.15
When I looked up what version we are on now I couldn't believe that mine is on the very first one! I could really use some help. I'm about to throw it out. My fitbit flyers stopped playing audio out of the right ear piece too ... But I'm out of warranty and not being offered any help. Definitely do not recommend any fitbit products at this time 🙄
P.S. I've been trouble shooting this for over a year.
Moderator edit: subject for clarity
01-27-2020 10:41
01-27-2020 10:41
Welcome to the Fitbit Community, @em_sutton.
I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Fitbit Versa. I am sorry to hear about your experience. I totally understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming if your app is updated to the latest version by following these steps: How do I update the app to the latest version?
You can confirm the steps to update your device in this help article: How do I update my Fitbit device? If you don't see the update, please continue syncing the watch and make sure you have all-day sync turned on. You should see the banner prompting you to update.
Let me know if the issue persists, I'll be around.
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