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Fitbit Versa water damage and stopped tracking heart rate

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‎10-09-2019 11:49 - last edited on ‎10-10-2019 07:43 by Fitbit Moderator

‎10-09-2019 11:49 - last edited on ‎10-10-2019 07:43 by Fitbit Moderator

I put my versa into swim mode the other day as I was doing a swimming workout. I dried it off when I got home as I usually do and charged it. I have been wearing it for 2 days since and just noticed it has not taken my heart rate for the past two days at all. I reset it as this usually helps and now it has a streak down the side and the whole display is faded and water logged. I thought this was waterproof .. I'm confused.

 

 

Moderator edit: updated subject for clarity

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‎10-09-2019 12:13

‎10-09-2019 12:13

Hopefully you still have a valid warranty.  Contact support here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎10-10-2019 07:40 - edited ‎10-10-2019 07:40

In response to GrubbyDuck

‎10-10-2019 07:40 - edited ‎10-10-2019 07:40

@SunsetRunner thank you for participating in our Fitbit Community. Regarding the heart rate issue that your Versa is experiencing, I was able to get in touch with our Support team. I'm sorry to hear that your Versa is no longer under warranty.

 

I totally understand how frustrating this is for you and we appreciate your feedback and comments since this helps us to keep improving.

 

Thank you for your help @GrubbyDuck.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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