help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Versa will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2018 09:55

‎09-23-2018 09:55

The Fitbit Versa has had constant problems with syncing since it was purchased in April this year.  Now it doesn't sync at all.  I reinstalled the Fitbit app and did all the other things that the troubleshoot section suggests.  I did a factory reset on the Versa and now it's stuck on the start screen because it will not sync.  Very disappointed as this was a birthday gift for my wife and she has had so many problems with it.  Please can you advise as soon as possible.  Thank you

Best Answer
0 Votes
1 REPLY 1

‎09-23-2018 11:30

‎09-23-2018 11:30

I was given one for my birthday in August and it has never worked.  I have been in constant contact with customer support.  I asked for a refund or a versa that will work.  Was told a new Versa will do the same thing that it is a problem they are aware of but can't fix.  Then they sent me this: We would like to share with you that as per our limited warranty, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free     Amazing you can sell products and list in the warranty that it doesn't have to work.  So they don't stand behind the product. 

Best Answer