09-23-2018 09:55
09-23-2018 09:55
The Fitbit Versa has had constant problems with syncing since it was purchased in April this year. Now it doesn't sync at all. I reinstalled the Fitbit app and did all the other things that the troubleshoot section suggests. I did a factory reset on the Versa and now it's stuck on the start screen because it will not sync. Very disappointed as this was a birthday gift for my wife and she has had so many problems with it. Please can you advise as soon as possible. Thank you
09-23-2018 11:30
09-23-2018 11:30
I was given one for my birthday in August and it has never worked. I have been in constant contact with customer support. I asked for a refund or a versa that will work. Was told a new Versa will do the same thing that it is a problem they are aware of but can't fix. Then they sent me this: We would like to share with you that as per our limited warranty, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free Amazing you can sell products and list in the warranty that it doesn't have to work. So they don't stand behind the product.