Fitbit Versa will not sync.

[DallasB]

So my issue started Thursday last week. The time wasn't Syncing correctly. I looked online and found this.

-Log in to your fitbit.com dashboard and click the gear icon in the top right corner.

-Click Settings.

-Scroll to the bottom of the Personal Info page and modify your timezone.

-After saving your changes, force sync your tracker: Click the Fitbit Connect icon located near the date and time on your computer. Click Sync Now.

After trying that it still wasn't working so I restarted it. This is done by holding the left button and the bottom right button for 10 seconds. 

The fit bit came on but the time wasn't correct so i did a factory reset.

went to the Menu, Then settings, Scrolled down to About then reset. 

I was stuck on the fit bit logo So I restarted my fit bit. I'm at the point where it wont sync with my app nor will is pair with my phone. I have unpaired with all devices, performed multiple restarts, Phone/watch. I have uninstalled the fit bit application tried creating another account but I have no such luck. If anyone can please help I would greatly appreciate it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DallasB it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it will not sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know what is the brand and model of your phone. In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, try syncing your watch and see if the time gets corrected.

Keep me posted! 

[DallasB]

Fit bit Versa. Will have to get back to troubleshooting another time. it wont hold a charge more then 24 hrs now. I have to charge it when i get home.

[JuanJoFitbit]

@DallasB thank you for getting back and taking the time to try the troubleshooting steps shared above.

Since you mentioned that your Versa won't hold a charge more than 24 hours, I'd like to share this help article which provides tips in order to improve the battery life of your watch.

I'll be around if more assistance is needed in the meantime! 

[DallasB]

Seeing as the fit bit doesn't work any way. not sure how this is going to help me. Its fully charged now.

sorry its dead. wont hold a charge longer than 7 hours.

Moderator edit: merged reply

[JuanJoFitbit]

@DallasB thank you for getting back and trying the tips shared above. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!