Fitbit Versa will not sync

[Denise.K]

I bought my Versa a little over a year ago. Last week it turned off twice and had to do a reset to turn it back on. It now will not synce with my phone. I have tried multiple suggestions on this topic and nothing will work. All settings are exactly as they have been on my phone and Fitbit. I do not swim or shower with it on. Please tell me these last longer than one year!!!

[JuanJoFitbit]

Hi @Denise.K, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't sync with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if it syncs with your phone properly.

Keep me posted on the outcome.