Fitbit Versa won’t charge

[Evaortiz1992]

So I’ve had my Fitbit for a couple months now and I absolutely love it but all of a sudden my Versa stopped charging, I plugged it in tried to readjust it on the charger but it won’t charge or even turn on what should I do?

Moderator edit: subject for clarity

[ACG]

Hello @Evaortiz1992

I would try a different electrical outlet first, then try to charge it from the USB on your computer, if you still are experiencing problems, call support at the link below:

customer support

[AlejandraFitbit]

It's great to welcome you @Evaortiz1992 and @ACG thanks for the input.

I appreciate the efforts in trying to fix this battery issue and recommend following the instructions provided in the help article Why isn't my battery charging?.

I hope this helps, let me know how it goes. 

[Steph007g]

Mine was doing the exact same thing. It worked perfect for the last 6 months then all the sudden today I put it in the charger they sent with the Versa and it just wouldn’t charge. I reset it. Turned it off and back on, cleaned the charger and Versa with alcohol, everything I could think of. Nothing worked. So I bought a new charging cord from Walmart and now it’s charging perfectly.

[AlejandraFitbit]

A warm welcome to the Forums @Steph007g. Thanks for troubleshooting this by yourself, I am glad to hear that your watch started charging with the new charger. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Theal8r]

i forgot my charger at home, so I bought a new Fitbit charger.  Mine won't charge unless I hold down the bottom while on the charger!

Cleaned both, still no luck.  

[Hatty55]

Hi, my Versa got down to 5% battery when I put it on charge. Making sure it was charging, I left it overnight to fully charge. In morning there was nothing. No response at all. I pressed and held all the buttons for variety of minutes and all the buttons in combinations and lengths of time.  Nothing happened. Just a black screen. I used another charger from another Fitbit Versa.  Nothing worked. This went on for two days. The 3rd night I put it back on original charger and left it.  I’d given up and had to borrow my friends as couldn’t do without it. Then in the evening of the 4thday, I thought i’ll Just give it another go at the buttons and when I took it off the charger it lit up and on full charge too. How happy was I.  So, don’t be too quick to give up.