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Fitbit Versa won't charge

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‎06-10-2019 17:57 - last edited on ‎06-11-2019 07:00 by Fitbit Moderator

‎06-10-2019 17:57 - last edited on ‎06-11-2019 07:00 by Fitbit Moderator

I can't tell if there is something wrong with my FitBit or my charger. When I take it off of the charger after being on there for several hours, it says its at 0%. Im not sure if it had died and thats why it stopped working, or if there is a problem with the watch itself and it is no longer able to charge. I have tried the charger several different places to make sure there aren't any outlet issues.

 

 

Moderator edit: updated subject for clarity

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‎06-11-2019 06:59

‎06-11-2019 06:59

@kaiberkai welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not taking a charge even though you have tried several places to charge it.

 

I'd like you to follow the troubleshooting steps that are listed in this help article. This article contains the workaround that you tried before but you can skip it since you already tried other placed to charge your Versa. Once you've tried the rest of the workarounds, please charge your watch for 2-3 hours and see if it stays on after taking it out of the charger.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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