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Fitbit Versa won't charge

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‎10-14-2019 11:32 - last edited on ‎10-15-2019 06:52 by Fitbit Moderator

‎10-14-2019 11:32 - last edited on ‎10-15-2019 06:52 by Fitbit Moderator

Good evening all,

I am very unhappy that my fitbit has died on me, not even a year old! 

 

I put it on charge and it flicks on briefly and you think yay its working then all of a sudden boom..

Lights out no charge, nothing but dead versa =( 

 

I would be very grateful if somebody could help.

 

Thanks in advance 

Nathan

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-14-2019 17:07

‎10-14-2019 17:07

Hi @NathanWilde , call Customer Support about this problem, might be a battery problem or another hardware problem. Since it's less than one year old, you should have still warranty andmaybe get a free replacement. Regards kuzibri

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‎10-15-2019 06:51

In response to SunsetRunner

‎10-15-2019 06:51

@NathanWilde welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa was experiencing, I was able to get in touch with our Support team and was told that you contacted them via chat as @SunsetRunner advised.

 

I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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