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Fitbit Versa won't hold a charge

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‎09-06-2019 12:22 - last edited on ‎09-07-2019 05:46 by Fitbit Moderator

‎09-06-2019 12:22 - last edited on ‎09-07-2019 05:46 by Fitbit Moderator

So I started having issues with my Fitbit versa a few weeks ago when it wouldn't last longer than 24hrs.....It used to be good 4-5 days. Then last week it was dead in less than 12hrs. 2 days later I couldn't get it to charge or do anything.  I tried different outlets,  a new charger,  cleaning it but nothing has worked.  It's not even a year old!

 

 

Moderator edit: updated subject for clarity

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‎09-06-2019 17:24

‎09-06-2019 17:24

Hi, contact Customer Support about your problem, regards kuzibri

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‎09-07-2019 05:45

In response to SunsetRunner

‎09-07-2019 05:45

@Cutiepie6780 welcome to our Fitbit Community! Regarding the battery draining issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that you contacted them via phone as advised @SunsetRunner. I'm glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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