Fitbit Versa won’t sync to device

[ThirteenBooks]

So, I’ve had this Fitbit for couple of months now. I had it paired to a phone, and then I changed it to my iPad. No problems with syncing when I had it with the phone. When I started with the iPad, it had a few glitches here and there but it still synced if I turned off my Wifi, restarted my iPad and then turned on Wifi again. But now, it just doesn’t sync completely. I’ve tried turning my Bluetooth on and off and on, and restarting my iPad, and I’ve just researched and done completely everything suggested. No luck, and it’s getting very frustrating and annoying. I’ve just comeback from a Europe trip and now I’m in Taiwan and the timezone is still stuck in Amsterdam. Worst of all, the sleep isn’t tracking because I’m sleeping in the wrong time and it’s resetting at twelve. I’m really stuck and I need help.

P.S. Please do not tell me to restart my Fitbit or device, turn off my Bluetooth etc. I’ve done all of that already and it’s not working still.

[LiliyaFitbit]

Welcome to the Fitbit Community @ThirteenBooks. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa with your iPad. I understand that this issue also affects the time and your sleep tracking. Thank you for your efforts to resolve it. I totally understand how you are feeling and I am here to help you. Since you were using your phone to sync your device previously, I recommend checking if you've removed the connection to your device in your phone's Bluetooth settings. 

Syncing difficulty is usually caused by a missing requirement and I recommend confirming the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? Please pay special attention to the app update as the latest update has just been released. In order to update your app you can follow the steps provided here.

Keep me posted on the outcome!