Fitbit Versa won't sync

[Ahhhhhhhhhh]

I had my fitbit versa for about 2 years now and I'm not using it for about 3 months. When I tried to sync it can't find my Versa. My versa is turned on and charging I also tried all the trouble shooting, unistall and reinstalled the app, even use 2 phone to sync but no luck. Does my Versa comes to an end? BTW I can still play Flappy Bird on this thing. Any tips or advice will be appriciated. Thanks!

[Guy_]

Okay, lets get your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version, the App thinks you have?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

What is the version on the watch?

On the watch

Swipe left

Settings

Scroll to the bottom

Click About

Version near the top

[Ahhhhhhhhhh]

I have a Samsung S20 Ultra, my app version is 3.37.1


I can't give you the info of the watch tho cause I factory reset it (I think it will fix the problem when I factory reset it) . Now it's stuck on the Fitbit logo.

[Guy_]

After a factory reset its now a new watch and you should set it up as such, see setup procedure

[Guy_]

Btw - what does the App think the version is [above instructions] - also

Also your phone is not on the compatible phone list. So it may work but Fitbit doesn't guarantee its operation

[Ahhhhhhhhhh]

I think the bluetooth from my Fitbit versa is not working anymore. I tried to search it with just bluetooth and not the app and it couldn't find it. Is this even possible and is theirs a way to fix this? RIP my fitbit 🥲

[bethmorr]

I have been having problems with my Versa synching to my iPhone for days. Every day, I go through various troubleshooting techniques and somehow get it to work, but then the next day (or even later in the day) it stops synching again and I have to go through it all over again. Unbelievably frustrating. This is getting so annoying that I'm considering dropping Fitbit (after being a loyal user for years) for an iWatch. 

[Guy_]

You can check if Bluetooth is working after restarting the watch using a monitor App "Find My Bluetooth Device" by VT-droid in the Play Store.

Another thing to check is there are no other Bluetooth devices on when you are syncing with the Fitbit App.

And DO NOT do a factory reset.

Did you do the setup procedure?

[Ahhhhhhhhhh]

I did install the app and restarted the watch. The watch is turned on and charging while scanning for available bluetooth devices. Even the app couldn't find the Versa. I think this is a hardware issue on the bluetooth chip or something.

[Guy_]

Probably best to contact Fitbit Support directly. They may be able to help you.