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Fitbit Versa won't take a charge

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‎10-20-2019 15:04 - last edited on ‎10-21-2019 09:37 by Fitbit Moderator

‎10-20-2019 15:04 - last edited on ‎10-21-2019 09:37 by Fitbit Moderator

I have just been away in Vietnam & my versa stopped working, just nothing. I thought battery had gone flat but I charge it each day whilst showering. I had worn it whilst swimming the the pool but have often worn it in water, just not in jut water. I charged it & the backlight was constantly red & not tracking heart rate. I have searched through the forums & tried every conceivable fix. I let the battery run flat & left it until back home. I’ve recharged & I only get the watch, no tracking of anything & now it says “clock error”. I purchased in December 2018 so I am assuming I can have it replaced under warranty. If you would please advise the procedure I’d be most grateful. TIA

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-20-2019 15:28

‎10-20-2019 15:28

Hi @KimBliss , if your Versa suffered from water damage and it's still under warranty, call Customer Support about this issue. Regards kuzibri

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‎10-21-2019 09:36

In response to SunsetRunner

‎10-21-2019 09:36

@KimBliss welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa experienced, I was able to get in touch with our Support team and was told that you contacted them as @SunsetRunner advised via phone.

 

I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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