Fitbit Versa won't turn on

[TheWhyNotGuy]

My fitbit versa all of a sudden just stopped working. 

I've tried charging, the 3 button reset, 2 button reset and this hasn't worked. 

I've noticed a solid red light permanently on the watch, second light in from the left. Does this mean anything? 

The watch is less than a year old.

Moderator edit: format

[Marrrmaduke · Accepted solution]

@TheWhyNotGuy I'm assumig the screen is black. Have you tried holding all three buttons for several minutes? If this does not help, I am afraid at this point you will have to contact Customer Support as you might require a replacement device. Here's the link to Customer Support page.

[JuanJoFitbit]

@TheWhyNotGuy welcome to our Fitbit Community! Regarding the battery issues that your Fitbit Versa is experiencing, I appreciate the time spent trying the restart process before contacting our forums.

I was able to get in touch with our Support team and was told that they sent you an email with some instructions. Please reply to their email in order to follow up on your case.

Thank you for your help @Marrrmaduke.

I'll be around if any question arises! 😀

[TheWhyNotGuy]

I tried this and still no joy unfortunately!

Kind regards

[JuanJoFitbit]

@TheWhyNotGuy I'm sorry for the late response. However, I appreciate your response.

I contacted our Support team in regards your case and was told that they sent you an email requesting some information. Please reply to that email with the information and the'll be happy to assist you accordingly.

I appreciate your patience and time with this.

Let me know if you have any questions.

[macvguy]

WHERE are the alleged three buttons on a versa light?

[Marrrmaduke]

@macvguy The Original Poster does not have Versa Lite but Versa 1. Please read before you use CAPS. Sorry. Below are the instructions on how to perform a factory reset using the back button for Versa 2 and Lite:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset.