Fitbit Versa won't turn on

[JJamu]

My daughter's brand new versa will not turn on.When we were over seas the time would not update so she shut down the fitbit bit but it won't turn back on again.She has only had it for a week. 

My daughter is very disapointed. We tried turning it on by pressing and holding the buttons,but that did not work.Does anyone know how to turn it back on?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@JJamu, welcome to our Fitbit Community. I'm sorry to hear that your daughter's Fitbit Versa won't turn on even though you have put it on the charger and restarted it before contacting our forums. I totally understand how you and your daughter feel about this.

I would like to know if the Fitbit Versa vibrates when you put in on the charger.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.