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Fitbit app crashes

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‎04-20-2019 00:32 - last edited on ‎04-23-2019 08:12 by Fitbit Moderator

‎04-20-2019 00:32 - last edited on ‎04-23-2019 08:12 by Fitbit Moderator

My app keeps crashing every time I go on after an up-Date 2 days ago and my watch has started draining. I have to charge it everyday. Anyone else had this?

 

 

Moderator edit: updated subject for clarity

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‎04-20-2019 10:45

‎04-20-2019 10:45

This is happening to me too. App crashes every time I open and my Versa stained in  just a few hours. 

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‎04-23-2019 08:12

In response to futureme

‎04-23-2019 08:12

@Soopoo Welcome to our Fitbit Community and it's great to see you here too @futureme! I'm sorry for the late response. However, I would like to follow up on the issues that you've experienced with your Fitbit app.

 

I would like to know if the issue persists or if the your Fitbit app is not crashing anymore. In the meantime, please make sure that your phones have the most recent Fitbit app version installed. If the app is up to date, please log out of the app, restart your phone, open the app, log in and see if the app keeps crashing.

 

@Soopoo Regarding the battery draining, please let me know if the issue is still happening and I'll be happy to follow up as well.

 

Looking forward to your responses! 😀

JuanJo | Community Moderator

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