Fitbit app issues

[Mel_Valentine]

When trying to use one of the discover programs it keeps asking to make sure the app is updated, which it is and wont let me use the program.  I have reopened and closed many times and check the update history and there doesnt seem to be a problem. I havent had this issue before. Please help? 

[Odyssey13 · Accepted solution]

Hi @Mel_Valentine  what program were you trying to use? I have an older Android phone and it won't let me use some of the challenges.

[Mel_Valentine]

I was trying to use the guided programs,  but i might have the same problem as you, my android is 4 years old

[Odyssey13]

There are minimum requirements for our phones to use the app.

Which phone do you have and is it on the list of compatible devices? click to see

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "