help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not registering by steps but my versa does

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2019 01:49

‎09-02-2019 01:49

I don’t know why when my versa says I’ve completed my goal of 10 hours moving... my Fitbit app doesn’t registered the goal. Any ideas? Is it my versa o my app that is wrong ?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-03-2019 18:45 - edited ‎09-03-2019 18:46

‎09-03-2019 18:45 - edited ‎09-03-2019 18:46

@Jkelly90 It's great to see you in the Fitbit Community. 

 

I regret to hear that your steps are not updated by your Fitbit app.

 

In order to resolve difficulties to sync, please follow these instructions.

 

Whether you continue experiencing difficulties, to find out if the problem is with the app or the Versa please let me know if none of the dots appear on the app or if they don't match what is shown on your Versa?

 

Please let me know if you have any question.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes