help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit device active zone minutes don't match synced minutes on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2020 10:53

‎09-22-2020 10:53

As above. The active zone minutes on my watch are recorded as 1.5hours  the minutes synced are only 45. How does this work?

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎09-22-2020 11:22

‎09-22-2020 11:22

I'd try closing the app and then syncing.  Sometimes it helps me to turn on and off bluetooth also be syncing.

Versa 2 / iPhone 8
Best Answer
0 Votes

‎09-22-2020 11:51

In response to CindiLi

‎09-22-2020 11:51

I've tried both sadly, no luck

Best Answer
0 Votes

‎04-01-2021 14:01

‎04-01-2021 14:01

Mine doesn't link either,, my fitbit bleeped up over 80 but my phone only says 18?!

Best Answer
0 Votes

‎04-01-2021 14:03

In response to CindiLi

‎04-01-2021 14:03

Tried turning both device and phone off and on again but still the same problem 😞

Best Answer
0 Votes