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Fitbit email address was changed by someone else

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‎10-22-2022 01:38 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-22-2022 01:38 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

My email address was changed by someone other than me and now I cannot receive emails from Fitbit so I cannot log in and I cannot change password. I cannot even log in to chat because that requires email and password so I cannot get help. What to do

 

Moderator Edit: Clarified subject

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‎10-22-2022 07:19

‎10-22-2022 07:19

Hi @Catherinehilton  usually when an email address change is requested, Fitbit sends an email to the address on file to confirm. Check your spam folder to see if you can't find it. There are people who try to take over accounts and it starts just like this. So, get with customer support via other means with one of the following ways. Phone should work well for you.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎10-22-2022 13:03

In response to Odyssey13

‎10-22-2022 13:03

Thanks! I did call last night and they could not help me. I did find the email in spam folder, but after the big 3 days they gave me to figure it out! When I got through last night, they said they were elevating the request, so I am hoping I get an answer in next couple of days. What is the purpose for someone to try to take over my account I have her email! I don’t get it!
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