Fitbit feedback

[Markw03]

First of this is my option and I am sorry if it upsets anyone 

I am now on my third Fitbit 

my first one was a charge 2 and it worked perfectly synced to my Samsung A5 2017 and my iPad 

so I decided to upgrade to a charge 3 this lasted a month before the watch froze I returned it to the shop and upgraded to a versa this lasted for 3 days when my watch started to get notifications though from 3 weeks ago ( seems strange as I didn’t have the watch) once again I have back and exchanged for versa lite 

really not happy with Fitbit at this time it just seems they don’t worry about you unless you have an iPhone because even though you have an up to date phone it still doesn’t sync with your phone 

perhaps they should get the new products right and working correct before putting them on the shelf . Hope I don’t talk something up but if this one goes wrong I will be asking for my money back to purchase something that works 

Moderator edit: subject for clarity

[LiliyaFitbit]

Hello @Markw03  thanks for joining the Fitbit Community, it's great to have you on board! I am sorry for the delayed response.

I appreciate your participation in the Forums and for sharing your experience with Fitbit products. Thank you for being a Fitbit customer. I understand your position and appreciate your feedback since we're constantly working on improving our devices and user experiences. 

Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their devices to the fullest. The Fitbit app is compatible with over 200 phones and tablets, as well as Windows 10 computers. To verify that your phone or tablet is compatible with the Fitbit app, go to www.fitbit.com/devices. If your phone is compatible and you continue experiencing difficulties with syncing, I recommend following these steps in order to resolve this: Why won't my Fitbit device sync?

Looking forward to seeing you around the forums!

[Markw03]

Hi
Thanks for the response , think the point of this is how come a charge 2 worked on my A5 but a brand new up to date charge 3 doesn’t
Seems like Fitbit are going backwards unless you have an iPhone


Sent from my iPad

[LiliyaFitbit]

Hi @Markw03 , thank you for reaching back with those details.

I understand your point and thank you for your feedback since this helps us to keep improving. Samsung A5 is not a supported device for the Fitbit app at this moment however it may work but some of the functions might work intermittently. Our development team is trying their best to add more devices integrated with the Fitbit app so please keep an eye open for updates (https://www.fitbit.com/devices).

Let me know if you have any further questions.