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Fitbit keeps stopping error message

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‎07-05-2019 07:28 - last edited on ‎07-07-2019 13:22 by

‎07-05-2019 07:28 - last edited on ‎07-07-2019 13:22 by

I have not been able to sync my Versa Fitbit for 3 days now as I keep getting a message that "Fitbit keeps stopping" and to close app. I have tried all the advice on switching it off and switching the blue tooth on and off to no avail.

Help please.

 

 

Moderator edit: subject for clarity

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‎07-07-2019 13:29

‎07-07-2019 13:29

Welcome to the Fitbit Community @EustonB. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing your Fitbit Versa. I appreciate your efforts to resolve this. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?  Do you have any other tracker paired to your Fitbit account? 

 

Please keep me posted! 

  

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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