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Versa stopped syncing after swimming

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‎07-04-2019 11:08 - last edited on ‎07-07-2019 13:02 by

‎07-04-2019 11:08 - last edited on ‎07-07-2019 13:02 by

I've had no trouble with my versa until I kept it on while swimming last week. Since then,  it won't sync with my device or track data. Ive tried resetting both the watch and my phone several times, unsuccessfully. The only thing the versa is able to do at this point is provide time. Very disappointed, I had been afraid of getting it wet afraid of problems, but decided I was missing out on some of the features so decided to try them out. Discouraged! 

 

 

Moderator edit: subject for clarity

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‎07-07-2019 13:11

‎07-07-2019 13:11

Welcome to the Fitbit Community @Shanquei. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Fitbit Versa after swimming with it. I totally understand how you are feeling as you would like to keep using your device and enjoy all its features. I appreciate your efforts to resolve the issue and recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? 

 

If the issue persists, please let me know if you have another device paired to your Fitbit account?

 

Let me know how it goes, I'll be around! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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