Fitbit logo stuck on Versa's screen.

[Redfoot24]

All of a sudden the Fitbit logo appeared on the screen of my versa. Can’t get it off. Have pushed all buttons. What do I do?

Moderator Edit: Clarified Subject.

[SteveH]

That sounds like your versa may have somehow been disconnected from your account. Try going through the setup process again: go into the account section of the app (the icon looks like an ID card) and select "set up a device"

[NellyG]

Hi @Redfoot24 Trybrestartingbyour Versa several times. Ifbthat doesnt fix it, try a factory reset. If it is still there come back here for further help.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[MarcoGFitbit]

Hello @Redfoot24 have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH and @NellyG, thanks for all your help. 🙂

@Redfoot24 I appreciate your participation in the Forums and for sharing your experience with us. If you have tried @SteveH and @NellyG troubleshooting steps and have found them useful, please mark one of their posts as a solution. This will be very helpful to other members of the Community facing the same situation. 

On the other hand, if you're still experiencing this issue after trying the troubleshooting steps listed, please let us know so we can check this further. Have a great day! 

[StuckOnFB123]

I have this same issue as of this morning.  The logo was on steady but after many attempts at doing a factory reset as instructed above with the buttons and also the port on the back, it is still only displaying the logo but now is flashing.  I hope someone can help.  I am reliant on my fitbit Versa.  Thank you for any assistance.

[Guy_]

@StuckOnFB123  The normal process is to hold the left and bottom buttons till the display clears and the logo comes back, and then release the buttons immediately -- takes about 10 seconds.