07-15-2019 11:43
07-15-2019 11:43
My fitbit was working fine this morning when I went for a run and worked out and it randomly stopped tracking my steps, calories, and heart rate. Like all the icons on my clock face for the heart, stairs, exercise time and calories have nothing below them. I turned it off and back on three times and that didn't work. When I scroll down beneath my heart rate is being picked up, but my steps, calories and stairs haven't changed. Any advice what to do? Any help would be appreciated!
Answered! Go to the Best Answer.
07-15-2019 11:49
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-15-2019 11:49
Try switching to a different clock face,
Best Answer07-15-2019 11:49
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-15-2019 11:49
Try switching to a different clock face,
Best Answer07-15-2019 12:11
07-15-2019 12:11
Thanks, that worked!
Best Answer07-15-2019 12:44
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-15-2019 12:44
Some of the non-Fitbit developed clock faces occasionally develop such problems, though most are fine.
Best Answer