Fitbit pay error

[tarakendall89]

I have the special edition Versa, brand new out of box. When I try to set up my wallet, a message pops up saying "searching for PIN" and then "error registering Versa with Fitbit pay"

[Marrrmaduke · Accepted solution]

@tarakendall89 What's your phone model and OS? You need to set a passcode/fingerprint protection for your phone. Go to settings on your phone and do that. You also need a lock code for your Fitbit. Please refer to this help article. More information on how to set up Fitbit Pay you can find here.

[tarakendall89]

I have a Galaxy S9+ and do have a fingerprint lock on my phone. I went into
my Fitbit app and clicked device lock in the settings and get the same
message as if I am trying to set up the wallet.

[tarakendall89]

I have a Galaxy S9+ and do have a fingerprint lock enabled. I went into Fitbit settings and clicked device lock to set it up and I got the same message as if I were trying to set up Fitbit wallet

[tarakendall89]

I reset my phone, turned off and on Bluetooth and uninstalled the Fitbit app and it finally worked, thank you!

[Marrrmaduke]

@tarakendall89 I'm glad it works now! 😄