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Fitbit shut down and wont open Versa

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‎12-24-2019 01:16 - last edited on ‎05-09-2023 04:22 by Moderator Alum

‎12-24-2019 01:16 - last edited on ‎05-09-2023 04:22 by Moderator Alum

Hello Good afternoon.
It is very disappointing that after sending your team an email about my problem on my device 2 weeks ago, I have not received a single response or even acknowledgement from Fitbit eventhough it says here in your website that they typically reply in 2 days.
My Fitbit Versa watch has stopped working after I used it in my snorkeling during one of my beach trips three weeks ago. It is frustrating because the claim was it was waterproof. It is not charging as well. What is more disappointing is my device is only 4 months old and now having issues. It felt like I just wasted my money for this.
My dad has the same watch as I do and did not have any problem. Also, I have been constantly using this watch in my swimming during cardio workout prior to my beach trip and did not encounter any issue so I do not understand the problem.
I hope this time I would get a response from Fitbit.

 

 

Moderator edit: format

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‎12-26-2019 09:30 - last edited on ‎05-16-2025 08:13 by Fitbit Moderator

‎12-26-2019 09:30 - last edited on ‎05-16-2025 08:13 by Fitbit Moderator

@josguico Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your unresponsive Versa. I was checking and could see that you got a response from our Support team so keep working with them to find a solution to your issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎12-27-2019 02:26

In response to AlvaroFitbit

‎12-27-2019 02:26

Hello Alvaro,
Support asked me to send over the device but I have already told them that
I am not willing to spend a dime for an item that is still under warranty.
They have offered a preparid DHL however they have not responded to me
since yesterday after sending them the details. I am not sure what is
taking them too long to revert back.

Thanks!

*JOSUA GUICO*
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