Can't unlock my Versa 2 with my phone

[Danny1379]

I am unable to unlock my Fitbit from the phone. I have already performed a hard reset several times, but the device is still not unlocking. Additionally, I am not able to see the four-digit code required to complete the setup. Please help me resolve this issue.


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Danny1379. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still locked. I understand your concern, I will do my best to help you with this!

I'd like to confirm that you've tried the steps below to properly perform a factory reset on your Versa 2. Since it's no longer paired to your phone, a factory reset needs to be done to unlock your device. 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device?