Fitbit versa does not start

[harishb]

Hi,

My device was off due to a low battery, after recharge it started but had the wrong time. To fix the time, I tried to sync it many times, but it did not work. My App on mobile was not able to detect it - (I verified that my Bluetooth on phone was working because I am able to access other devices)

I went to the setting and did a factory reset. After that step, it is not starting. 

1. I kept it on recharge again for 1-2 hour

2. I tried to restart it by pressing left button for 10-20 sec

3. I also tried to press left + "bottom right" butting for 10-20 sec

Regards,

Harish

[MarreFitbit]

Hi there @harishb, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's behavior. I appreciate you've taken the time to troubleshoot your watch prior to contacting us.

As per the description of your post it seems that the battery on your watch may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Give this a go and let me know the outcome. 

[harishb]

Thanks you for suggestions.

Tried cleaning the connector and tried to recharge with 2 diff usb chargers. Still no change. It is still not rebooting.

Just adding more info here - may be I did not mention this in my original post:

   - it is not showing the fitbit boot images. It is completely dead, with black screen

   - no sensor light at the back

[harishb]

Any more suggestions.