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Fitbit versa has stopped charging

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‎07-13-2019 15:35

‎07-13-2019 15:35

I have had my Fitbit versa for almost a year and it stopped working last week in the middle of an activity holiday. I messaged Fitbit support by email and on twitter but have had no response.

The watch appears to charge ok, but as soon as I remove the watch from the charger it ‘dies’, therefore I cannot carry out the reset which I notice some people suggest. 

Any suggestions to bring my watch back to life would be appreciated. 

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‎07-13-2019 17:36 - edited ‎07-13-2019 17:37

‎07-13-2019 17:36 - edited ‎07-13-2019 17:37

Hi @TJB73  Try restarting it multiple times with the buttons even if you get no response. If that doesnt fixnit you will need to contact support (link in my signature) before the warranty is up.

Restart your tracker

Come back here if you would like a moderator to assist in the contacting support

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-14-2019 14:49

In response to NellyG

‎07-14-2019 14:49

Hi, I’ve pressed the reset buttons loads of times, been doing it again today, but no luck. I’ve already emailed Fitbit support and messaged via twitter and had no response, so pretty disappointed and not sure  whether contacting again would achieve anything?!  My watch was bought through Amazon, so guess I’ll get in touch with them. Thanks

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