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Fitbit Versa Screen Fell Off

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‎07-12-2019 15:25

‎07-12-2019 15:25

Was swimming with my nephew at the pool in 2ft and looked down the face of my Fitbit Versa was floating in the water held only by the internal wires in the device. When tried to get a replacement said Warranty was up but couldn't tell me when it had expired. Gave 25-40% off a new one but why get a new one if the face may fall off again and can be right back in the same predicament. 

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‎07-14-2019 12:02 - last edited on ‎01-23-2025 10:03 by Fitbit Moderator

‎07-14-2019 12:02 - last edited on ‎01-23-2025 10:03 by Fitbit Moderator

@Mlboyd, welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your damaged Versa. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-14-2019 14:47

‎07-14-2019 14:47

Same as mine. Happily mine is being replaced as its 2 year warranty in EEA (includes EU) 

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