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Fitbit versa is not syncing

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‎05-05-2019 16:00

‎05-05-2019 16:00

I have a lg Stylo 3 and I can not get my fitbit versa to connect to my phone. I have tried a reply that was on here and can not get it to work? Please help!!! Do I need a different phone? It did not even work on my boyfriends phone and he has a galaxy s6. 

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‎05-05-2019 18:28

‎05-05-2019 18:28

Hi, your phone is not listed in the supported devices by Fitbit yet, that's why you encounter these problems. You can get it to work with Fitbit, but only in a limited way, e.g. not possible to change Clock Faces and download Apps. See these articles about Setting up your device and Why will my device not sync. 

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‎05-05-2019 18:36

In response to SunsetRunner

‎05-05-2019 18:36

My boyfriends phone was not working either and it was on the list.
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‎05-05-2019 18:39

In response to Princesssarah

‎05-05-2019 18:39

Which list?

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