Fitbit versa lite won't keep time

[NickyAshcroft]

Help! For the past or so my versa lite just keeps losing time, it's now 1 and a half hour slow. I've tried everything to correct it but nothing works, and so because of this time difference it won't connect to my phone app. Can anyone help!

[Guy_]

First make sure you have it setup right

In the phone Fitbit App

Click on profile photo [top left]

App Settings

Make sure Automatic time zone is on

Then restart the watch and phone

Logout of Fitbit app [click profile photo, top left, scroll to bottom]

Shut down watch [ Swipe left, Settings,

at the bottom, About, at the bottom, Shutdown]
Reboot phone
Start watch [Hold button till it vibrates and wait for Logo and clock to appear]

[MarkMM]

Time difference has nothing to do with connecting to the phone app. Every time I turn my retired Blaze on to use temporarily, the time is way off. It corrects as soon as it syncs to the phone app. 

[Guy_]

@MarkMMIf you are not using a watch it doesn't matter how much time it loses. They designed to be on time when synced with the app. If it can't sync then not only can it be out of time, and all sorts of things won't be working.

@NickyAshcroftBeing out of time won't cause it to not sync, but not syncing can cause the time to wander.

The important thing is to make sure it can sync and remain synced.

[MarkMM]

@Guy_ I already knew that. I was stating that it's incorrect that the watch won't sync if the time is off. So @NickyAshcroft problem is obviously a sync issue rather than a time issue. But they started a thread about time issue, blaming time for not syncing. Maybe they'll understand and move on to sync issue rather than time issue at this point. 

[Guy_]

@MarkMMWe aren't getting any response from @NickyAshcroft to know if the sync resolution already suggested worked or not. IE. Its being treated already as a sync issue, not a time issue.

@MarkMM Thanks for your help.

[Sarahl13]

I too am having issues with time loss, first happened a week ago, managed to get it sorted one week on the problem 

[SarahYex]

I am having same problem too for last few days. Have tried every troubleshooting rectification I could find but absolutely  nothing works.  It is definitely a syncing issue with the App!!  Constantly get a red exclamation mark when I try to manually sync. It only syncs if I remove App and reinstall but then that is only shortlived and after a short while the time on my Versa Lite is wrong and lagging behind.  

[Guy_]

@SarahYex. @NickyAshcroft , @Sarahl13 

Are you sure your phone is syncing properly?

You can check here

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle it should say "a moment ago"

Does the watch have the same time as the phone after the restart [procedure given above], it should?

[SarahYex]

Hi.  Yes Ive been touching the circle to refresh. For the most part it has been coming up with a red exclamation mark and wont sync.  Today however after reinstalling the app once again and restarting Versa Lite etc (all stuff I have done numerous times in the past) it seems to be syncing. However, after the restart procedure the time on the watching is still a few seconds behind the time on the phone and as the day goes on the time difference becomes greater.  When I woke this morning my Versa Lite was half an hour behind on the time on my phone.  This has been happening since last Friday.  All was ok before then. 

[Guy_]

@SarahYex 

Thanks for the feedback, its not normal behavior. As you have done all the troubleshooting its probably best to contact Fitbit Support  directly.

[InsulinPixie]

At the moment my versa is pretty useless apart from as a step counter ( assuming that’s correct!) 

it constantly loses time and is currently 45 minutes slow! So useless as a watch ironically. Once synced ( takes a few attempts iPhone 7 . Latest iOS , Fitbit updated and app updated) after being synced the time will be correct but then starts to lose time immediately. My watch is only 8 months old. 

[Guy_]

@InsulinPixie  How annoying to have a misbehaving watch. As you have done all the troubleshooting its probably best to contact Fitbit Support  directly, or return it to the shop for replacement.

[Sarahl13]

Guy

when eventually after two or three shutdowns on the phone and Fitbit, they do sync but then like today the Fitbit chooses not to sync again so at 10.34am the time was right, despite being paired with my phone it has synced since so I get the red ! It rather frustrating having to keep shutting the Fitbit down to get it to tell the right time. Never had this issue with the charge 2!

[Guy_]

@Sarahl13 @NickyAshcroft @InsulinPixie @SarahYex 

An update just discovered that may be of help, unknown at this point.

[Sarahl13]

Lets hope that there is another update that fixes this....the fault with mind started in December too!