Versa Lite not syncing and delaying time

[mhdalshami]

Hi, 

after the latest firmware update, my Versa lite started behaving weird, battery drain too fast, trouble syncing with my iPhone, and now it’s delaying time couple of minutes every hour, it’s less than one year old, still under warranty I think 

i have tried to restart it couple of times, removed it from account, factory reset three times so far , and I tried to use another phone ( android this time ) and still the same issue , can any one help 

regards

Mohannad

[Mariiber]

I’m having the same problem, i removed my watch yesterday and did a factory reset. Now i’m unable to Connect the fitbit again, seems like an update gone wrong..

The problems started 26.12 in my case.

[Clothbotherer]

Same. Brand new Christmas present and update seems to have caused similar issues; battery drain, won't sync, also no sleep info on Today screen. 

[Ipsvigo]

I am having the same problem, performed factory reset, removed and downloaded the Fitbit app again. Phone losing time and will not sync.  No replies to you query as yet so I will post again

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I need help please from support.  My versa lite does not want to sync to my app and loses time through the day.  I have unpaired it from the app, removed and reinstalled the app, performed a factory reset and still it is losing time and is refusing to sync to the app.

Any help would be appreciated as it appears that a previous update may have caused these issues, as read by other users. 

Moderator edit: format

[Guy_]

@mhdalshami, @Ipsvigo , @Clothbotherer , @Mariiber 

Given the information above it seems like a Fitbit app problem introduced in December.

Apparently a new firmware version is ready for release in the next few days.

No information available as to whether this fixes the issue. Try and see when you're updated if the problem is fixed and report back so other will know.

[DavideFitbit]

Hi @mhdalshami @Mariiber @Clothbotherer @Ipsvigo, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the trouble you've been experiencing with your Versa watch and the troubleshooting steps that you already tried. 

@mhdalshami @Mariiber it seems that you already contacted the Customer Support team for further assistance with this.  

@Clothbotherer @Ipsvigo before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? In addition, please make sure to check if the mobile device you're using is listed here as a compatible and that the Fitbit app is updated to the latest version available. 

Regarding the battery draining too fast, please follow the recommendations here as well and let me know if you continue to experience the same difficulty. 

Keep me posted. 

[Ipsvigo]

Hi
I have checked my phone is compatible, Huawei p30, all good.  Have tried everything you are suggesting, still not syncing and still losing time.   Firmware version is 38.71. 6.19.
Can you assist further please. 
Many thanks



Moderator edit: format

[InsulinPixie]

I’ve been having the same issues difficulty in syncing, it takes several attempts, reboots of phone and watch and when it finally syncs the time will be correct but then starts to lose time immediately. I’ve tried all the tips and they don’t work . I’ve factory reset several times, turned off Bluetooth ( but then have the issue that I can’t pair again as my watch can’t be found) I tried complete shutdowns, restarts etc. Now I’ve finally been able to pair my watch again but the time is wrong so it’s useless as a watch. I’m using iPhone 7 ( latest iOS ) my Fitbit app is up to date and I have the latest updates / firmware on my watch . I’ve only had my watch since May 2020. 
I basically have an expensive  step counter which only syncs when it feels like it and is useless as a watch as it’s never showing the correct time. 
edit: I’ve tried logging out of the app and logging in on another device ( Android ) and still had the same sync issue 

Edit: whilst just trying to sync with the app again because my watch is saying it’s 9.25 pm but it’s actually 9.57pm I went in to my phone settings/ Bluetooth and noticed that the Bluetooth connection keeps skipping from connected to not connected constantly 🤔 causing the sync / time lag maybe? 
Help!! 

[DavideFitbit]

@Ipsvigo thank you for confirming that you already tried all the suggested troubleshooting steps. I've gone ahead and sent your information to the Customer Support team for further assistance with this. 

@InsulinPixie it seems that you already have a case created with the Support team, you should be getting a reply soon.

Have a great day! 

[InsulinPixie]

thank you. I’m hoping I get a reply soon as now my Fitbit is stuck on the “ install Fitbit app” screen 😩 

I can’t complete set up after another attempt at fixing things by factory resetting. as it won’t Bluetooth connect to any phone or my laptop. My laptop finds the Fitbit but the Fitbit app is stuck on the searching screen then troubleshooting screens. Obviously I’ve tried all the usual TS tips to no avail. 

Moderator edit: format

[DavideFitbit]

@InsulinPixie thank you for your response. The Customer Support team has been taking a bit longer to reply to e-mails in the last few days, but you should be receiving an update soon. 

I'll be around if you have further questions.  

[LauraB27]

I am having the same problem. Versa Lite was losing time and not syncing well. Very hard to get it to connect to Bluetooth so followed all of the troubleshooting tips, turned Bluetooth on and off, turned iPhone on and off, forgot the devise on Bluetooth and when I tried to reconnect it, my phone can’t find it. Tried to set it up as a new device, removed it from the app and now can’t set it up as the app can’t find it. This Versa lite was a replacement for my ionic that died about a year or so ago and not happy that it looks like this one is going the same way. This will be the fourth fitbit device I’ve had and if this can’t be fixed I may need to buy another more reliable device from another company.

[InsulinPixie]

I’ve had this issue for weeks now, I’ve really lost confidence in the brand as this is the second issue I’ve had and I haven’t had my watch for long. 
I hope they fix this issue because at the moment our Fitbit’s are useless. 
I will update once customer service and support get back to me.

[DavideFitbit]

Welcome to the Community forums @LauraB27.  

Thank you for sharing your feedback and that you've been having the same problem with the Versa Lite. 

I've sent your information to the Customer Support team as well, but was informed that you already have a case created or that you already got in touch with them. 

Have a great day.