help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa lite

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2020 18:34

‎02-19-2020 18:34

My active minutes aren’t being tracked. Sometimes I will sync and it says I have like 20 minutes then it changes back to a lower amount like 9. Why is it doing this?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-20-2020 00:08

‎02-20-2020 00:08

Hi @BobbeJo Try restarting the Versa Lite several times and also uninstall the app and then reinstall it on your phone and log back in to your account. Hopefully that will fix it.

Restart your tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎02-20-2020 08:35

In response to NellyG

‎02-20-2020 08:35

Thanks!!
Best Answer
0 Votes