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Fitbit versa overheating

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‎06-09-2019 19:01

‎06-09-2019 19:01

My fitbit Versa was on the charger and when I went to take it off it was burning hot to the point I couldn’t even hold it. Now it won’t turn on or respond to the charger. Can someone please let me know how I’m supposed to fix this 

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‎06-11-2019 08:43 - last edited on ‎06-17-2025 07:54 by Fitbit Moderator

‎06-11-2019 08:43 - last edited on ‎06-17-2025 07:54 by Fitbit Moderator

@Danielle315 A warm welcome to our Community!

Let me help you with your Versa device. For this please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so please keep working with the team.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-17-2019 11:58

In response to AlvaroFitbit

‎06-17-2019 11:58

I spoke with someone and was sent the information to send it back and get a new one under warranty 

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‎06-17-2019 12:39 - last edited on ‎06-17-2025 07:54 by Fitbit Moderator

In response to Danielle315

‎06-17-2019 12:39 - last edited on ‎06-17-2025 07:54 by Fitbit Moderator

@Danielle315 thank you for your update.

Good to hear that you are getting a replacement from our Support team. Please follow their instructions so they can get you back on track as soon as possible.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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