Fitbit versa replacement order issue

[Harshsinghh]

Hi Team, 

I had versa special edition which got bricked due to some reason and I was offered replacement as it was under warranty with versa 2. My order says completed however in the tracking details nothing shows up. I spoke with fitbit customer care and I was told package was handover to DHL but due to covid they are not shipping to India and then FedEx was assigned. I have no clue where my order is and when will it reach. Can anyone help? Order no P58F4AF3S

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.

INDIA: call 000 800 050 1057

[Harshsinghh]

I have already spoken to a cust representative however he said fitbit has to bring the pebble from dhl and give it to fedex. I wanted to know why order status is marked completed when shipping is not done.. 

[Duc916]

@HarshsinghhUse your same tracking number and track using FedEx search....this is how I tracked my return during and through "handoff" from USPS to Fedex Smartpost service.