help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa replacement order issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-28-2020 11:42

‎10-28-2020 11:42

Hi Team, 

I had versa special edition which got bricked due to some reason and I was offered replacement as it was under warranty with versa 2. My order says completed however in the tracking details nothing shows up. I spoke with fitbit customer care and I was told package was handover to DHL but due to covid they are not shipping to India and then FedEx was assigned. I have no clue where my order is and when will it reach. Can anyone help? Order no P58F4AF3S

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-28-2020 12:38

‎10-28-2020 12:38

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.

INDIA: call 000 800 050 1057

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-29-2020 02:52

In response to Odyssey13

‎10-29-2020 02:52

I have already spoken to a cust representative however he said fitbit has to bring the pebble from dhl and give it to fedex. I wanted to know why order status is marked completed when shipping is not done.. 

Best Answer
0 Votes

‎10-29-2020 08:47

In response to Harshsinghh

‎10-29-2020 08:47

@HarshsinghhUse your same tracking number and track using FedEx search....this is how I tracked my return during and through "handoff" from USPS to Fedex Smartpost service.

Best Answer
0 Votes