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Fitbit versa suddenly not working

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I woke up the other day to find my versa was not working. attached is a picture (hard to take one that shows it clearly) but basicallt it’s a black screen with some faint blurry grey dots in the middle. if anyone has experienced this before or knows what i could do help would be appreciated!

26A516E6-FA36-4F00-AF1C-680EAF445158.jpeg

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I am having the same problem. None of my attempts to reset have been successful. 

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Me too. My versa stopped recording my sleep info and heart rate but continued to track my steps as I could see them on the app but the screen is blank with a very faint line around the edges and the green lights were not working. I have tried to reset it by holding 2 buttons and then trying the 3 button reset but nothing worked. I also have tried charging it-says it's on 73% according to the app. I have been in contact with fitbit customer services and they have offered me a discount on a new watch 😂 This doesnt fix my current watch. I am still within my two year warranty and they said that's all they would offer. I have sent my purchase info date and a screen shot of their warranty rules, now I'm waiting for a reply, it's been 2 days already. I'm so annoyed. The day my watch stopped tracking my data (22/09/20) was the day of the last update. I can prove this by looking on Google Play. I honestly think the update as broken my watch. I have read a lot posts like this. Just looked at the app and now my sleep data has been removed and has been replaced by 'mindfulness'. 

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i emailed them and they’re sending me a new one!

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i emailed them last night and they’re sending me a new one!

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