Fitbit versa swipe is unresponsive.

[Lfarillas]

I’ve contacted Fitbit and they’ve helped me hard reset and factory reset my Versa. I’m still having a hard time swiping to switch pages and when I do it end so up picking an icon. Swiping left and right has been hard. They also told me since it’s out of my warranty I cannot get a replacement. That they also don’t offer repair. They only can offer me a 25% off  on a new Fitbit or 40% of on an iconic. I think it is kind of ridiculous that I have to spend more money to replace the one I have the could be fixed by them. So everything a fitbit breaks out of warranty you have to buy a new one. I should’ve just bought an Apple Watch. 

[LiliyaFitbit]

Welcome to the Fitbit Community @Lfarillas. I am sorry for the delayed response.  

I appreciate your participation in the Forums and for sharing the details of the issue with your Fitbit Versa screen not responding to swipes, and your experience with Customer Support. Thank you for your efforts to resolve the issue. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.