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Versa not responding

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‎07-11-2019 16:26 - last edited on ‎07-14-2019 16:08 by

‎07-11-2019 16:26 - last edited on ‎07-14-2019 16:08 by

I used my versa first time in pool .. now its done just black screen cant charge cant turn on or nothing plzz help i love this watch in need of help !!!!! Thanks

 

 

Moderator edit: subject for clarity

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‎07-14-2019 16:15

‎07-14-2019 16:15

Welcome to the Fitbit Community @Sugarplum1983. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped working after you used it in the pool. Thank you for your troubleshooting efforts. I understand that you love the device and would like to keep using it and working on your goals. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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