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Fitbit versa unresponsive

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‎01-22-2020 12:56

‎01-22-2020 12:56

My FitBit versa will vibrate and send notifications but will not light up. The screen remains black. 

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‎01-23-2020 04:39

‎01-23-2020 04:39

Hello @userkb123, welcome to the Fitbit Community. 

 

Thank you for sharing this information about the inconvenience you've experienced with the screen of your Versa that is not lighting up. 

 

Before considering other options, please make sure that you've followed the steps listed on this article to complete the restart procedure: How do I restart my Fitbit device? Then check if you continue to experience the same behavior. 

 

Please keep me posted.

Davide | Italian and English Community Moderator, Fitbit


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‎01-23-2020 07:06

In response to DavideFitbit

‎01-23-2020 07:06

This morning I have experiences the same problem and I have also attempted to reset and search the forum for a fix with NO avail. please assist.

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‎01-28-2020 12:34

In response to gjtjaxs

‎01-28-2020 12:34

Hi, welcome to the Community forums @gjtjaxs. Sorry for the late response. 

 

Thank you for all the details that you've provided regarding the Versa that is not lighting up. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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