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Fitbit versa

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‎07-07-2019 06:30

‎07-07-2019 06:30

Bought a Fitbit Versa recently and started using from 5th June 2019. The Versa shows wrong data.

Example: I walk about an hour daily. When I check the Versa towards the end of the day, it correctly shows the time I have walked - ranging anywhere between 50-60 minutes which is more or less accurate. But, the moment I sync with my Apple iPhone, on the Fitbit App, it can reduce to as low as 10 or 15 minutes. This is ridiculous. Then the numbers on the Versa display also changes to 10-15 minutes. This was not the case with my Charge HR 2 device I was using for about 3 years. Is there something wrong at my end or there is something wrong with the device or the App?? Can someone help please 

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‎07-07-2019 06:35

‎07-07-2019 06:35

Hi @Ceatsrini, I checked the Fitbit Help site and I am at a loss for what to do here.  Have you restarted your phone and your Versa?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-07-2019 07:56

In response to DramaQueenDiva

‎07-07-2019 07:56

Yes I did restart my phone yesterday and just now, after seeing your mail, I restarted the Versa device too. Let me update you once I have a day’s feedback

Thanks for the prompt response

V. Srini
Sent from my iPhone
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