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Versa wristband change

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‎07-06-2019 19:16 - last edited on ‎07-07-2019 08:00 by Moderator Alum

‎07-06-2019 19:16 - last edited on ‎07-07-2019 08:00 by Moderator Alum

[deleted due to no useful advice]

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎07-06-2019 20:27

‎07-06-2019 20:27

If I understand correctly, your main complaint is that Fitbit will not pay return shipping if you want to return or exchange your Fitbit.

 

Quoting the Return Policy and Warranty,

"You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit."

 

Perhaps your gripe is with the Fitbit return policy rather than with Customer Service for following the stated policy.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-06-2019 21:14 - edited ‎07-07-2019 06:40

In response to JohnnyRow

‎07-06-2019 21:14 - edited ‎07-07-2019 06:40

 

 

[deleted]

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‎07-06-2019 21:27

In response to vans1234

‎07-06-2019 21:27

It clearly states at the top of the peach Versa it is a special edition

 

Another clue it costs more money

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎07-07-2019 06:42

In response to WendyB

‎07-07-2019 06:42

I don't know how to send a screen shot here but that is clearly not what I see on my screen. The Special Edition one costs more and is Woven lavender/rose gold.

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‎07-07-2019 08:02

In response to vans1234

‎07-07-2019 08:02

It's great to welcome you @vans1234, @JohnnyRow and @WendyB appreciate the input.

 

I was able to see here that you deleted the text in your previous posts, can you please tell me what is the issue you are experiencing with your Versa? Is it something with the wristband?.

 

As recommended by our friends, please check our warranty policy.

 

I hope to hear from you soon. Man Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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