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Versa steps and battery issues

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‎07-06-2019 19:11 - last edited on ‎07-07-2019 08:08 by Moderator Alum

‎07-06-2019 19:11 - last edited on ‎07-07-2019 08:08 by Moderator Alum

My Fitbit counts steps when I'm not moving out even wearing it, I can literally sit and watch my step count increase, before lunch I've got over 30,000 steps. It also isn't holding charge and cuts off in the middle of a run and goes back to clock screen. I've reset it, even factory reset it, nothing works.

 

 

Moderator edit: subject for clarity

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‎07-06-2019 19:36

‎07-06-2019 19:36

Hi @Smilinchic77 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-07-2019 08:15

‎07-07-2019 08:15

Welcome to the Community @Smilinchic77 and @NellyG thanks for the input.

 

I appreciate all the efforts in trying to fix the steps issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team for this and the battery problem, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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