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Fitbit won’t switched on

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‎03-23-2019 00:20

‎03-23-2019 00:20

Hi, I wore my Fitbit versa special edition to bed last night and when I woke up this morning it had a black screen and I am unable to switch it on. 

I have read all the forums for suggestions on how to fix. But unfortunately nothing has brought it back to life. 

I have held one button for 10 seconds, then held all three for a minute, put it on the charger and nothing. I did go swimming with it last night and checked the page if you could and it was ok. I’ve taken it swimming before and haven’t had a problem. The Fitbit is less than a year old. Any other suggestions would be great. 

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‎03-23-2019 00:30 - edited ‎03-23-2019 00:43

‎03-23-2019 00:30 - edited ‎03-23-2019 00:43

Hi @SunsetRunner Welcome to the Community. Sorry to hear this, as you have already tried some of the typical diagnostics, I would suggest contacting  Customer Support to get some further assitance.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎03-23-2019 00:35

In response to Tony.r

‎03-23-2019 00:35

Hi Tony, yip tried all possible fixes that I can think off. So frustrating. I see other ones are having similar problems. Thanks for the response 🙂

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