Fitbit won’t turn on

[Arlowder]

I’ve only had my Fitbit Versa for about 1.5 months. Today, all of a sudden, my Fitbit shut completely off. I tried to charge it - nothing. I tried resetting it by holding down the 3 buttons for 10+ seconds - nothing. The screen seemed to light up and buzz every 10 seconds when I tried to reset it, but no graphics came up. The green light on the back even came on temporarily.

please advise. I love this device, but I can’t figure out what went wrong with it.

[IBM3]

I have the same exact issue.  Did you find a fix? 

[Arlowder]

I did not. I received an email yesterday saying my battery was low. Then it died entirely. I charged it and it said it was 100%. Now it won’t turn on at all after multiple reset attempts. It’s even hot when I put it on my wrist.

Seems like a faulty device but then again I’m reading this is quite common with the Versa

[JuanJoFitbit]

@Arlowder Welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they reached you via email soon. Was a solution provided?

@IBM3 Thank you for joining us in this thread and our Fitbit Community! I'm happy to assist you with the display and charging issues that your Versa is experiencing also.

I'd like you to try the troubleshooting steps that are listed in this help article. If the issue persists after trying those steps, let me know and I'll be happy to follow up.

I'll be around if you guys have additional questions! 😀