Fitbit working but screen will not work

[Kianow]

I am hoping someone can help me!  My Fitbit Versa is suddenly not working right.  I thought it was a dead battery, but then I noticed the lights are working.  I fully charged it and see that it is still counting steps from the app on my phone, but the screen is not working.  Anyone have any suggestions to help please?

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Kianow]

Thank you for trying to help and your suggestion, but it did not work 😔

[SunsetRunner · Accepted solution]

Contact Customer Support.

[kawaiiko]

Is it fully charged?  What happens when you do a restart?  Does anything pop up on the screen or it is dark the entire time?  

[Kianow]

It is fully charged. Nothing happens with restart and yes, the screen stays dark the entire time.  I contacted Customer Support via e-mail as the gentleman up top suggested.  She suggested things to try but nothing worked.  She called me and I am getting a replacement! Very happy that I tried getting help here and with the customer support!  

[Kianow]

Thank you for the suggestion! 

[Masisjam]

I have the same problem can you please let me know who you contacted please 

[Lisa40401]

Soon as I find out on Tuesday at definitely will let you know
Sent from Yahoo Mail on Android

[Masisjam]

Thank you